Michael D. Rechtin quoted in article "Data Center Service Terms Becoming Sticking Point"
Following is an excerpt:
“They’re getting a lot smarter on negotiating service-level agreements,” said Michael D. Rechtin Jr. of Quarles & Brady LLP, referring to data center tenants, or users. “Before, … [users would] take what the landlords would give you.”
Of course, every data center lease agreement is different, and the process of negotiating the SLA is largely dependent on the wants and needs of the user.